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沟通冠军(Communication Champions)




 
 
[日期:2006-5-10] 来源:安德森咨询公司 作者:管理培训部


  Communication Champions

  Training Seminars
 By Debra J. Schmidt,
 “The Loyalty Leader”
 Eighty-five percent of your career success is in direct proportion to your communications skills. Due to heavy workloads, short staffing and multi-tasking, many of us have become poor communicators. We pretend we’re listening, but in reality, we miss a lot of what is being said to us. We can build much stronger customer and co-worker relationships by improving our communication skills.
  Sometimes in our desire to handle workplace conversations as quickly as possible, we neglect the use of common acknowledgments as we communicate. Yet the few extra seconds it takes to add them is well worth the time. If we simply focus on getting the task done and rush through internal and external service requests, we miss tremendous opportunities to build loyalty.

 Dynamic Results

 This program teaches:

 The role of active listening in the communication process
 How to overcome listening barriers
 Manners vs. multi-tasking
 How your attitude can be “heard” in both verbal and written communications
 How to improve the tone of all internal communications
 Recognizing the power of body language
 How to write effective memos and e-mail messages
 Proper handling of phone communications
 Positive vs. negative phraseology
 Testimonials:

 “Hard-hitting, funny and full of great information on how we can improve the way we do business.  You exceeded my expectations and delighted the audience.”

 Tamara McClelland, Midwest Express Airlines

 
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